Return & Refund Policy
Welcome to Ramadhani Imitation. Customer satisfaction is very important to us. Please read our Return & Refund Policy carefully before making a purchase from our website.
Returns
We accept return requests only in the following cases:
Wrong product delivered
Damaged product received
Defective item received
To request a return, customers must contact us within 3 days of receiving the order with proper photos or videos as proof.
Products must be:
Unused and in original condition
Returned with original packaging
Not damaged by customer use
Non-Returnable Items
The following items are not eligible for return or refund:
Used jewellery products
Customized or special-order products
Products damaged after delivery
Sale or discounted items
Refund Process
Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund.
If approved:
Refunds will be processed within 5-7 business days
Refund amount will be sent through the original payment method or bank transfer
Exchange Policy
We may provide product exchange instead of refund depending on product availability.
Cancellation Policy
Orders can only be cancelled before dispatch. Once shipped, cancellation requests will not be accepted.
Contact Us
For any return, refund, or exchange related queries, please contact us:
Phone: 7600570070
Email: ramadhaniimitationlugdahouse70@gmail.com
Thank you for shopping with Ramadhani Imitation.
